Описание:
Technopeak.ae is one of the leading providers of IT solutions and services operating in the Middle East. Our IT department is rapidly expanding to support our growing client base. As part of this growth, we are looking for a motivated and experienced Team Lead to join our Remote IT Support Team. If you are ready to advance your career and help clients worldwide solve technical issues, apply now to become part of our professional team at Technopeak.ae! What you will do: Lead and guide the IT support team to meet and exceed key performance indicators (KPIs) set by management; Oversee the resolution of support tickets, including incident resolution and service requests; Escalate complex cases as needed and ensure proper documentation is maintained; Provide a high level of technical support to international clients within SLA and ensure timely ticket resolution; Troubleshoot and provide desktop support for Windows OS, Mac OS, MS Office programs (Outlook, Teams, OneDrive/SharePoint), and O365 Admin Portal; Work with Active Directory, mail service support, and troubleshooting (Exchange Online, Google Mail, C-Panel, Bluehost). Why you may be the one: You have over 3 years of experience as a System Administrator; You have experience leading a team of at least 4-5 specialists, ensuring efficient workflow and performance; You have mandatory knowledge of ITIL principles and hold an ITIL certification; You bring strong expertise in troubleshooting and desktop support for both Windows and Mac OS environments; You have leadership skills and experience managing a team as a Team Lead; You are confident in making decisions and maintaining high customer service standards; You speak English at an upper intermediate level or higher and are ready to use it daily; You thrive in a fast-paced environment and multitasking is second nature to you; You understand conflict management principles, have problem-solving abilities, and think critically; You possess strong leadership, mentorship skills, professional communication, ethics, and a customer-centric approach; Certification in Windows 11 Support, MacOS Support, MS-900, AZ-900, SC-900 is a plus. Why join us: Competitive salary based on skills and experience; Opportunity to work with an international team of dedicated professionals; Fully remote work from your preferred location; 5-day work week, Monday to Friday, from 8:00 to 17:00 Moscow time; Professional growth opportunities in various IT domains, including cybersecurity, network projects. We welcome individuals who bring new knowledge and implement it in real projects.
